Support
Get support for Feezback integration/production issues with the right contacts, context, and troubleshooting details.
Where to open a ticket
All support requests go through Feezback's ticket portal:
This is the primary channel for integration and production issues — use it before reaching out to individual contacts.
Registration
Access is pre-provisioned for your company's email domain. To register, just sign up on the portal above using your company email address — you don't need an invite from Feezback to create an account, as long as your domain has been set up.
What to include when opening a ticket
Include the following so your ticket can be triaged and resolved without a back-and-forth round of "can you also send...":
| Info | Why it matters |
|---|---|
| TPP / Client ID + environment (integration or production) | Identifies your account and which environment the issue occurred in |
| Action identifiers + exact timestamp | e.g. paymentRequest, consentId, mandateId — plus the precise time the issue occurred, so it can be located in logs |
| Errors and screenshots | The full error message/response, and a screenshot if it's a UI issue. Include the relevant JWT if the issue is JWT-related |
| Severity / urgency | Flag clearly if this is blocking production, so it's prioritized correctly |
⚠️ Vague reports without identifiers or timestamps (e.g. "payments aren't working") are much harder to trace — the more specific you are, the faster the turnaround.
Updated about 1 month ago